Who makes The Book of Everyone?

Customs and rituals

Customs and Rituals could be the title of a dusty rule book for members of a secret club. There’s an air of mystery that just plain fits. Customs and rituals are things that have meaning and make perfect sense to the people involved, but not necessarily to anyone else. And…

The pursuit of (customer) happiness

I’m naturally a cheerful sort of person. An always-look-on-the-bright-side, glass-half-full, let-the-good-times-roll type. But I’m not a robot. So, when I say I really do enjoy being at my desk, you can be sure there are good reasons. Like anyone, I’ve had jobs that gave me the Sunday fear. I’ve woken…

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