I’m naturally a cheerful sort of person. An always-look-on-the-bright-side, glass-half-full, let-the-good-times-roll type. But I’m not a robot. So, when I say I really do enjoy being at my desk, you can be sure there are good reasons.
Like anyone, I’ve had jobs that gave me the Sunday fear. I’ve woken up on a Monday to drag my sleep-deprived body through the morning routine while thinking “Do I reaaaally need this job?”
These days, though, I can honestly say I actually love my job and love coming into the office.
Allow me to give you an insight as to what it’s like working here at The Book of Everyone.
Meet the all-star problem solving team
I’m part of the Customer Happiness Team. We didn’t want to get bogged down with the old grey “customer service” tag. Yes, we provide customer service – but we like to think we’re able to do much more than that.
- JP: The sassy sailor taking care of the ship
- Maria: The “Fearless-on-the-phones” Hawaiian
- Francesc: The smooth-voiced dynamo
- Quique: The Valencian hunk
- And myself, Joe: On a one-man mission to bring back the phrase “crikey”
Saving the day, every day
We are the real live humans who painstakingly check each and every one of your books to make sure they are in tip-top condition before they leave us.
On a few occasions, we get to save the day too. For instance, when it turns out the old “my-dog’s-eaten-it” story has a good deal of truth to it.
Before you know it, we’ve put our capes on, battled with the seagulls en route, and plopped another book down on your doorstep to show the sneaky pooch who’s boss.
In between solving customer issues, we’re always dreaming up projects to keep you guys at the forefront of everything we do. Like The Fantastic Fund.
What’s The Fantastic Fund?
One of my favourite projects is the oh-so-special Fantastic Fund. Every month, we put a little money aside to celebrate ruddy marvellous stories, console broken hearts, and even nudge longtime lovers to finally tie the knot.
Whilst we’re busy checking through all of your books, we pick out a story or two that makes us think – “Hey, these guys deserve a little more. Let’s bloomin’ do something!”
We’ve sent out everything from sleeking shampoo to Barbara in Windsor for use on her beloved Yorkshire Terrier Bailey’s prize-winning fur, to wax for Keith from Northampton so that he can polish his coveted vintage 1954 MG on those elusive British summer days.
And why on earth would a book company do this?